Thank you for shopping with cargurusinc.
We want you to be completely satisfied with your purchase.
Please read our Return & Refund Policy carefully.

1.1 Eligibility for Returns

You may request a return within 30 days of receiving your item if:

  • The item is defective or damaged

  • You received the wrong product

  • The item does not match the description

To be eligible for a return:

  • The item must be unused and in its original packaging

  • Proof of purchase (order number or receipt) is required

1.2 Non-Returnable Items

We do not accept returns for:

  • Items on sale or clearance

  • Gift cards

  • Personal-use items (for hygiene reasons)

2. Refunds

2.1 Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed back to your original payment method within 5–10 business days.

2.2 Partial Refunds

A partial refund may be issued if:

  • The item shows signs of use

  • Parts or accessories are missing

  • The product is not in original condition

3. Exchanges

We offer exchanges only for defective or damaged items.
If you need to exchange an item, contact us at:
📧 mehdi@cargurusinc.store

4. Return Shipping

  • For defective or incorrect items: We cover the return shipping cost.

  • For all other returns: The customer is responsible for return shipping costs.

Please do not send any product back without contacting us first.

5. Order Cancellations

Orders may be cancelled within 12 hours of placing the order.
After this period, the order may already be processed or shipped.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us immediately.
We will work with the carrier to resolve the issue.

7. Contact Us

If you have questions or need support regarding returns, refunds, or exchanges, reach us at:

📧 Email: mehdi@cargurusinc.store
📍 Address: 451 Wall Street, London, UK
📞 Phone: (064) 332-1233
📠 Fax: (099) 453-1357